OUR POLICIES

 

GENERAL

  • Classes are on a first come first served basis. Be sure to sign up for a class online to reserve your spot before arriving. Purchasing a membership does not guarantee you a spot in class. Plan on arriving 15 minutes early.

  • All classes must be paid in full before you can participate. We accept Visa, Mastercard, American Express and cash.

  • There are no refunds on class packages and/or merchandise. All sales are final.

  • In the event that class is canceled due to inclement weather or the instructor becomes incapacitated, you will be notified by phone and/or email and credited for that class.


RUNNING LATE

If you are more than 5 minutes late to class, you will not be able to participate and will forfeit your class. Each class begins with a proper warm-up to prepare your body for class. Missing this important part of class is a safety issue and that’s our #1 priority! We kindly ask that you respect both our instructors and other clients by showing up on time. It is suggested to arrive at least 15 minutes early so you can be ready to go by the start of class.


REFUNDS & TRANSFERS

Classes, Class Packs and Memberships are non-refundable and non-transferable.


late cancel (5hr policy)

If you are unable to attend one of your scheduled classes, let us know in advance. We have a strict 5-hour cancellation policy. As long as you cancel at least 5 hours before your scheduled class, you will not lose that class. The class credit will go back on your MindyBody account and you will be able to apply it towards another class. If you late cancel, you will forfeit that class from your account package. Unlimited packages/Buddy Ride packages will be charged a $10 fee for a no show.


NO SHOW

If you are absent to a class which you are signed up for, you will forfeit your class reservation. And will not be refunded or re-credited for that missed class. Unlimited packages/Buddy Ride memberships will be charged a $10 fee for each absence in class. The fee will be automatically charged to your credit card on file. If you do not have a credit card on file your Mindbody account will be debited the no-show fee and you will be asked to reconcile on your next login to Mindbody or in-studio visit.


WAIT LIST

When classes are full, you can sign up to be on the wait list. Frequently clients will sign out early from classes, making room for those on the wait list. When a spot becomes available, you will receive  a notification via email up to 1 hour prior to class time. If you are added into class, you will be held to the same cancellation policy as our classes. You are responsible for checking your email and/or text messages during this time for any class updates. Your studio notifications (email and/or text messaging) MUST be turned on with a current phone number and email so we can easily contact you. If no spots become available, your Mindbody account will be credited for that unused class.

If you are signed up for the wait list, we assume you still intend on coming to class should a spot open. If you are not sure you will be able to make it with short notice, please remove yourself from the wait list to avoid being charged for class in case you are added in.


BEHAVIOR AT THE STUDIO

Please respect your instructors and fellow students by not disrupting class with phone conversations, taking photos or video or obnoxious behavior. We ask for you to leave your phone with your belonging in the cubbies.

We do not tolerate bullying or disrespecting of other clients and their personal space. Such behavior will result of removal from the studio and you will be banned from taking classes at SoCo Cycle.